About
Results-driven professional with over 5 years of combined experience in customer service, administrative support, and logistics, adept at optimizing operations and enhancing client satisfaction. Proven ability to resolve complex issues, streamline administrative processes, and maintain high satisfaction ratings in fast-paced environments. Expertly utilizes CRM tools, ticketing systems, and cross-functional collaboration to drive efficiency and achieve organizational objectives.
Work
Access Bank Plc
|Customer Service Operator
Abuja, FCT, Nigeria
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Summary
Manages customer inquiries and resolves issues across multiple channels for a leading financial institution, ensuring high satisfaction and efficient service delivery.
Highlights
Managed diverse customer inquiries across calls, emails, and live chat, ensuring professional and prompt service delivery.
Resolved complex customer issues on first contact by providing accurate information on products, services, and policies, enhancing service efficiency.
Accurately documented all customer interactions in CRM and escalated unresolved concerns to ensure timely resolution.
Conducted proactive follow-ups to maintain high customer satisfaction ratings and uphold stringent service quality standards.
Continuously updated knowledge on current promotions and policy changes to provide accurate and informed assistance to clients.
The Travel Place Ltd
|Administrative Officer / Ticketing Officer
Abuja, FCT, Nigeria
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Summary
Streamlined administrative and ticketing operations for a travel agency, ensuring efficient client services and internal coordination.
Highlights
Managed comprehensive travel bookings, calendar schedules, and professional email correspondence for key stakeholders.
Provided critical administrative and logistical support across multiple departments, coordinating meetings and travel arrangements.
Acted as the primary point of contact for all internal and external communications, streamlining information flow and improving responsiveness.
Enhanced customer experience by implementing timely follow-ups and proactive service, contributing to improved client satisfaction.
Successfully managed multiple administrative priorities and deadlines with minimal supervision, ensuring operational efficiency.
Travelstar and Tours Investment Services Ltd
|Ticketing Officer / Customer Service Representative
Abuja, FCT, Nigeria
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Summary
Drove customer satisfaction and revenue growth for a travel investment firm through expert client communication and service optimization.
Highlights
Managed multi-channel client communications, resolving inquiries, and efficiently processing bookings to ensure seamless service delivery.
Achieved a 78% customer satisfaction rate by consistently delivering timely and effective service solutions.
Analyzed client feedback to proactively identify and resolve recurring service issues, enhancing overall service quality.
Drove revenue growth by actively engaging in cross-selling and securing valuable client referrals.
Identified and resolved contract loopholes, directly contributing to a 20% increase in profitability.
Travelstar and Tours Investment Services Ltd
|Logistics & Administrative Assistant
Abuja, FCT, Nigeria
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Summary
Supported logistics and administrative functions, optimizing operational efficiency and cost control for a travel investment firm.
Highlights
Coordinated daily driver activities, time tracking, and logistics, ensuring efficient fleet operations and timely deliveries.
Managed routine office expenses and verified over 100 fueling memos monthly, ensuring financial accuracy and compliance.
Maintained comprehensive documentation for invoicing and internal recordkeeping, improving data integrity and accessibility.
Implemented measures that improved cost control and accountability within logistics operations, reducing unnecessary expenditures.
National Examination Council (NECO)
|Transport & Logistics Intern
Minna, Niger State, Nigeria
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Summary
Assisted with nationwide logistics and transport operations for a national examination body, improving efficiency and accuracy.
Highlights
Supported the planning and nationwide dispatch of exam materials to over 5,000 schools, ensuring timely distribution.
Initiated and maintained transport documentation, significantly improving record accuracy by 60%.
Conducted performance checks on deliveries, successfully reducing delays by 10% through proactive monitoring.
Education
Ahmadu Bello University
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Masters in Administration
Human Resource
Federal University of Technology Minna
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Bachelor of Technology (B.Tech)
Transport Management Technology
Skills
Customer Service & Support
Customer Support & Retention, Inbound/Outbound Communication, Conflict Resolution, Customer Satisfaction, Client Communication.
Administrative Support
Administrative Coordination, Data Entry & Documentation, Time Management, Calendar Management, Email Correspondence, Office Expenses Management.
Logistics & Operations
Logistics Coordination, Transport Documentation, Fleet Operations, Cost Control, Delivery Performance Checks, Operational Efficiency.
Software & Systems
CRM Tools (Zendesk, Salesforce), Ticketing & Reservation Systems (Amadeus, Sabre), CRM & Call Center Software, Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, Email & Chat Platforms.
Collaboration & Problem Solving
Team Collaboration, Cross-functional Collaboration, Issue Resolution, Problem Solving, Process Streamlining, Feedback Analysis.